Design Spec Joinery + Kitchens
YOUR PRIVACY
Last updated: 1st September 2026
Privacy Policy
DesignSpec.net.au is committed to protecting the privacy of our customers, clients, suppliers, website visitors and other individuals whose personal information we collect and hold.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us.
By using our website, contacting us, purchasing our products or services, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Last updated: 1 September 2026
1. Who We Are
In this Privacy Policy, “we”, “us” and “our” means DesignSpec.net.au.
Our website is designspec.net.au.
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Email: [email protected]
2. What Is Personal Information?
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.
Depending on how you interact with us, the personal information we may collect and hold can include:
3. How We Collect Personal Information
We may collect personal information directly from you when you:
In some circumstances, we may receive personal information from third parties, such as service providers, payment providers, business partners or publicly available sources. Where we collect personal information from a third party, we will handle it in accordance with applicable privacy laws.
4. Why We Collect and Use Personal Information
We collect, hold, use and disclose personal information for purposes reasonably necessary for carrying on our business and providing our products and services.
These purposes may include:
5. Marketing Communications
From time to time, we may send you information about our products, services, promotions, updates or other information that we believe may be relevant to you.
Where required by law, we will only send direct marketing communications with your consent or where otherwise permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us at:
[email protected]
Unsubscribing from marketing communications will not prevent us from contacting you where the communication is necessary for an existing order, transaction, service, account, legal matter or other legitimate business purpose.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools and similar technologies.
Cookies are small files that are stored on your device when you visit a website. They can help us operate our website, remember preferences, understand website usage and improve your experience.
We may use these technologies for purposes including:
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of our website.
Where required, we will obtain consent for the use of cookies or similar technologies.
7. Third-Party Services
We may use third-party service providers to help us operate our business and provide our products and services.
These providers may include services relating to:
Third-party providers may have their own privacy policies governing their handling of personal information. Where appropriate, we encourage you to review those policies.
8. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
9. Overseas Disclosure and Storage
Some of our service providers may store, process or access personal information outside Australia.
The countries in which personal information may be stored or processed will depend on the third-party services and technology providers we use from time to time.
Where reasonably practicable, we will identify the relevant overseas locations when this information is known to us. Depending on the services used, these locations may include countries such as the United States and other countries in which our technology and service providers operate.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable privacy laws.
10. Payment Information
Where you make a payment to us, payment information may be processed by a third-party payment provider.
Where payment processing is handled by a third party, your payment information may be subject to that provider's own privacy policy and security practices.
We do not intend to store complete credit or debit card details on our own website servers unless this is specifically required for a service we provide and is done in accordance with applicable security and privacy requirements.
11. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information and the circumstances, security measures may include:
12. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, resolve disputes, meet contractual obligations and comply with legal, accounting and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
13. Data Breaches
We take reasonable steps to protect personal information from unauthorised access and other security incidents.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and respond to it.
Where the Notifiable Data Breaches (NDB) scheme applies and an eligible data breach is likely to result in serious harm, we will comply with our notification obligations under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
14. Access to Your Personal Information
You may request access to personal information we hold about you.
To make a request, please contact us at:
[email protected]
We will generally respond to your request within a reasonable period and in accordance with the requirements of applicable privacy laws.
In certain circumstances, we may be permitted or required to refuse access to some or all of the information. If this occurs, we will explain the reasons where we are legally able to do so.
15. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct the information where appropriate.
Requests can be made by contacting:
[email protected]
16. Privacy Complaints
If you believe that we have handled your personal information in a way that breaches the Australian Privacy Principles or applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Please send your complaint to:
[email protected]
Please provide as much information as possible about your concern, including the relevant circumstances and any information that may assist us in investigating the matter.
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, or you believe your complaint has not been adequately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC can be contacted through its website at oaic.gov.au or by calling 1300 363 992.
17. Anonymity and Pseudonyms
Where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym.
However, in some circumstances we may need to know your identity in order to provide products or services, process a transaction, respond to an enquiry, comply with legal requirements or otherwise properly deal with your request.
18. Children
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children where such collection is not permitted by law.
If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us at [email protected].
19. Third-Party Websites
Our website may contain links to websites operated by third parties.
These links are provided for convenience and do not constitute an endorsement or recommendation of those websites.
We are not responsible for the privacy practices, security or content of third-party websites. Once you leave our website, we recommend that you review the privacy policy of the website you visit.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, privacy practices or applicable laws.
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date at the beginning of this document.
We encourage you to review this Privacy Policy periodically.
21. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
DesignSpec.net.au
Email: [email protected]
We will endeavour to respond to privacy enquiries and complaints within a reasonable period.
Last updated: 1 September 2026
Last updated: 1st September 2026
Privacy Policy
DesignSpec.net.au is committed to protecting the privacy of our customers, clients, suppliers, website visitors and other individuals whose personal information we collect and hold.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us.
By using our website, contacting us, purchasing our products or services, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Last updated: 1 September 2026
1. Who We Are
In this Privacy Policy, “we”, “us” and “our” means DesignSpec.net.au.
Our website is designspec.net.au.
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Email: [email protected]
2. What Is Personal Information?
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.
Depending on how you interact with us, the personal information we may collect and hold can include:
- your name;
- company or business name;
- postal, delivery and billing addresses;
- email address;
- telephone or mobile number;
- account or login information;
- information about products or services you purchase or enquire about;
- payment and transaction information;
- correspondence and communications between you and us;
- enquiries, quotations, support requests and other customer service information;
- information you provide when completing forms, surveys or feedback;
- information contained in documents or files you provide to us;
- website usage information;
- IP address and other technical information;
- browser and device information;
- information collected through cookies, pixels and similar technologies; and
- any other information you voluntarily provide to us.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- visit or use our website;
- contact us by telephone, email or other communication methods;
- request a quotation or information about our products or services;
- place an order or purchase a product or service;
- create or use an account;
- subscribe to marketing communications;
- submit an enquiry or support request;
- provide feedback or complete a survey;
- communicate with us through social media or other online platforms; or
- otherwise provide information to us in the course of dealing with our business.
In some circumstances, we may receive personal information from third parties, such as service providers, payment providers, business partners or publicly available sources. Where we collect personal information from a third party, we will handle it in accordance with applicable privacy laws.
4. Why We Collect and Use Personal Information
We collect, hold, use and disclose personal information for purposes reasonably necessary for carrying on our business and providing our products and services.
These purposes may include:
- responding to enquiries and requests;
- preparing quotations and proposals;
- processing and fulfilling orders;
- providing products and services;
- processing payments and transactions;
- communicating with customers and clients;
- providing customer and technical support;
- managing accounts and customer records;
- maintaining and improving our website, products and services;
- administering our business;
- preventing fraud, misuse or unauthorised activity;
- maintaining the security of our systems and website;
- conducting analytics and understanding how our website and services are used;
- sending information about our products, services, news or special offers where permitted by law;
- complying with our legal and regulatory obligations;
- resolving complaints and disputes;
- protecting our legal rights, property and interests; and
- any other purpose explained to you at the time the information is collected or otherwise permitted by law.
5. Marketing Communications
From time to time, we may send you information about our products, services, promotions, updates or other information that we believe may be relevant to you.
Where required by law, we will only send direct marketing communications with your consent or where otherwise permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us at:
[email protected]
Unsubscribing from marketing communications will not prevent us from contacting you where the communication is necessary for an existing order, transaction, service, account, legal matter or other legitimate business purpose.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools and similar technologies.
Cookies are small files that are stored on your device when you visit a website. They can help us operate our website, remember preferences, understand website usage and improve your experience.
We may use these technologies for purposes including:
- website functionality;
- remembering preferences;
- analysing website traffic and usage;
- improving website performance;
- understanding how visitors interact with our website;
- measuring the effectiveness of advertising and marketing; and
- providing or measuring relevant advertising where applicable.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of our website.
Where required, we will obtain consent for the use of cookies or similar technologies.
7. Third-Party Services
We may use third-party service providers to help us operate our business and provide our products and services.
These providers may include services relating to:
- website hosting and maintenance;
- payment processing;
- accounting and bookkeeping;
- customer relationship management;
- email and communications;
- website analytics;
- advertising and marketing;
- cloud storage and information technology;
- customer support; and
- other business administration services.
Third-party providers may have their own privacy policies governing their handling of personal information. Where appropriate, we encourage you to review those policies.
8. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
- our employees and contractors;
- related businesses or entities, where applicable;
- suppliers and service providers;
- payment processors and financial institutions;
- website, hosting and technology providers;
- accounting, legal, professional and business advisers;
- delivery and logistics providers;
- marketing and advertising service providers;
- government agencies, regulators or law enforcement authorities where required or authorised by law; and
- other parties where you have requested or authorised us to disclose the information.
9. Overseas Disclosure and Storage
Some of our service providers may store, process or access personal information outside Australia.
The countries in which personal information may be stored or processed will depend on the third-party services and technology providers we use from time to time.
Where reasonably practicable, we will identify the relevant overseas locations when this information is known to us. Depending on the services used, these locations may include countries such as the United States and other countries in which our technology and service providers operate.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable privacy laws.
10. Payment Information
Where you make a payment to us, payment information may be processed by a third-party payment provider.
Where payment processing is handled by a third party, your payment information may be subject to that provider's own privacy policy and security practices.
We do not intend to store complete credit or debit card details on our own website servers unless this is specifically required for a service we provide and is done in accordance with applicable security and privacy requirements.
11. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information and the circumstances, security measures may include:
- secure systems and networks;
- access controls;
- passwords and authentication measures;
- secure storage;
- system monitoring;
- limiting access to personal information to people who reasonably need it;
- appropriate security procedures for our staff and service providers; and
- securely destroying or de-identifying information when it is no longer required, where reasonably practicable.
12. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, resolve disputes, meet contractual obligations and comply with legal, accounting and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
13. Data Breaches
We take reasonable steps to protect personal information from unauthorised access and other security incidents.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and respond to it.
Where the Notifiable Data Breaches (NDB) scheme applies and an eligible data breach is likely to result in serious harm, we will comply with our notification obligations under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
14. Access to Your Personal Information
You may request access to personal information we hold about you.
To make a request, please contact us at:
[email protected]
We will generally respond to your request within a reasonable period and in accordance with the requirements of applicable privacy laws.
In certain circumstances, we may be permitted or required to refuse access to some or all of the information. If this occurs, we will explain the reasons where we are legally able to do so.
15. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct the information where appropriate.
Requests can be made by contacting:
[email protected]
16. Privacy Complaints
If you believe that we have handled your personal information in a way that breaches the Australian Privacy Principles or applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Please send your complaint to:
[email protected]
Please provide as much information as possible about your concern, including the relevant circumstances and any information that may assist us in investigating the matter.
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, or you believe your complaint has not been adequately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC can be contacted through its website at oaic.gov.au or by calling 1300 363 992.
17. Anonymity and Pseudonyms
Where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym.
However, in some circumstances we may need to know your identity in order to provide products or services, process a transaction, respond to an enquiry, comply with legal requirements or otherwise properly deal with your request.
18. Children
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children where such collection is not permitted by law.
If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us at [email protected].
19. Third-Party Websites
Our website may contain links to websites operated by third parties.
These links are provided for convenience and do not constitute an endorsement or recommendation of those websites.
We are not responsible for the privacy practices, security or content of third-party websites. Once you leave our website, we recommend that you review the privacy policy of the website you visit.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, privacy practices or applicable laws.
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date at the beginning of this document.
We encourage you to review this Privacy Policy periodically.
21. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
DesignSpec.net.au
Email: [email protected]
We will endeavour to respond to privacy enquiries and complaints within a reasonable period.
Last updated: 1 September 2026